Refund & Return Policy
Capzul Health Solutions Pvt. Ltd.
Last updated: August 14, 2026
Refund Timeframe
Capzul is committed to customer satisfaction. If your order is eligible, you may request a refund within the timelines specified below:
| Item | Details |
|---|---|
| Refund Request Period | Within 3 days from the date of delivery |
| Refund Processing Time | 3-5 business days after claim approval |
| Refund Mode | Original payment method or Capzul store credit |
Regulatory Compliance
Due to pharmaceutical safety regulations under the Drugs and Cosmetics Act 1940, certain products may not be eligible for return once delivered, unless defective or incorrectly dispatched. These include:
- Prescription medicines (Schedule H, H1, and X drugs)
- Temperature-controlled and cold-chain drugs
- Medical devices and diagnostic equipment
- Products with broken or tampered manufacturer seals
*Returns for such products are only accepted in cases of delivery of wrong, expired, or defective items.
Eligible for Refund
Refunds may be approved in the following scenarios:
- Products delivered in damaged or tampered condition
- Incorrect products dispatched
- Expired or near-expiry products (less than 3 months validity remaining)
- Manufacturing defects confirmed upon inspection
- Product recall announced by the manufacturer or government agency
*Photographic or video evidence may be required to process the claim.
Not Eligible for Refund
Refunds will not be applicable under the following conditions:
- Opened packages or broken seals (unless defective)
- Change of mind or incorrect orders placed by the user
- Prescription medicines unless incorrect or defective
- Personal hygiene and intimate care items, due to safety concerns
- Items misused, mishandled, or stored improperly after delivery
- Refund requests submitted beyond the 7-day post-delivery period
Refund Process
- Submit a Request
Login to your account → Order History → Request Refund. Or email us at refunds@capzul.in. - Describe the Issue
State your reason and attach any evidence required (photos, packaging). - Assessment & Approval
Our support team will review the request and respond within 48 working hours. - Product Pickup (if applicable)
Pickup will be arranged or return instructions will be provided. - Refund Issued
Refunds are initiated post verification via the preferred refund mode.
Special Cases
Prescription Medications
As per regulatory requirements under the Drugs and Cosmetics Act, Schedule H & X drugs cannot be returned unless the delivery is incorrect or the item is defective.
Cold-Chain & Temperature-Controlled Items
These items are eligible for return only if damaged in transit. Verification is mandatory before refund.
Order Cancellations
You may cancel your order prior to dispatch. Once shipped, cancellation is not possible, and the return policy will apply.
To cancel, go to Order History → Cancel Order, or contact our support team immediately.
Refund Modes
Refunds are processed based on the original payment mode:
- Credit/Debit Card: 5-7 business days
- Net Banking: 3-5 business days
- UPI: 1-3 business days
- Wallet: 1-2 business days
- COD: Refund via bank transfer or store credit (post KYC verification)
Contact Us
For assistance with refunds or returns, reach us at: